Privacy Policy

At Acropaq we think privacy is very important, which is why we treat your data with the utmost care. Following the changes to the global privacy law and to the new European data protection law known as the General Data Protection Regulation (GDPR), we invite you to have a look at our updated Privacy Policy to understand how and why we collect data, how we protect it, and your rights with regards to the collected data. 

WHICH DATA IS COLLECTED AND HOW - AND HOW WE MAY USE COOKIES?
For an optimal use of our service, we collect personal and non-personal data. Acropaq is responsible for the processing of this data and is committed to comply with the prescribed legal regulations.
We collect the personal data that you provide us when creating your profile on our website, or when you contact our customer service - for example your name, email address, mobile phone number, shipping address, etc. 
We may also collect non-personally identifiable data including "cookies" which are small text files stored on your computer when you browse a website, allowing it to recognise a returning visitor. We do not use cookies to collect personally identifiable information about you. Cookies are widely used in order to provide you with the best and most customised service possible.

FOR WHICH PURPOSES IS YOUR DATA PROCESSED?
At Acropaq, we use personal data to manage the account of our members, to process orders, returns and reimbursements, to send promotional emails, to make statistical analyses and to improve the user experience as well as the content relevance of our website.
We also engage in profiling: by using personal and non-personal data, we personalise our offer so that it matches your interests and purchase history - but also for you to benefit from our loyalty program. This way, we are able to provide the best and most customised service possible. 
Acropaq may also implement and use third-party vendors like Google Analytics for Display Advertisers (e.g. remarketing). We may display content specific advertisements to those who have previously visited our website when they visit other websites that have the Google Display Network implemented. For this purpose, we will use cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) to inform, optimise, and serve ads based on someone's past visits to our website. These non-personally identifiable cookies collect traffic data such as the source, medium, and keyword(s). Visitors can opt-out of Google Analytics for Display Advertising and customise Google Display Network ads using the Ads Preferences Manager. If you would like to opt-out you may use this browser add-on

WHY AND WITH WHOM DO WE SHARE YOUR DATA?
The personal data we collect is only shared for order processing purposes. For instance, data is shared with our logistic partners for the purpose of delivering the products and services ordered. The content of submissions is otherwise never disclosed under any circumstance, unless specifically requested by legal state authorities. Please note that we do not share personal data with any third parties for their own marketing purposes. 

HOW IS YOUR DATA PROTECTED AND SECURED
At Acropaq we implement technical and organisational security measures to protect your data against modification, accidental loss, accidental or unauthorised destruction or any other form of unauthorised treatment.

HOW LONG WILL YOUR DATA BE KEPT? 
Your data are kept at least as long as you are a member of Acropaq. If you decide to delete your account, note that we only keep your data within the framework of very specific legal obligations (warranty / VAT / etc.)

HOW CAN YOU MANAGE OR DELETE YOUR DATA?​
You can decide at any time to stop sharing certain personal data, to remove all the personal data you provided us with, or to have a look at the personal data we have collected, by requesting it from our customer care team.
As for the non-personal data, you can opt-out at any time of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Preferences Manager. If you would like to opt-out you may use this browser add-on